Confronting Conflict with Teams (Virtual CE)

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October 28, 2020 | 8:00 - 8:30am

Virtual CE Session, Online Event, WA, Register Below

Banfield Pet Hospital

With Banfield's Virtual CE Stress Resilience with your Team

Conflict is something that, as much as we try, we cannot avoid because conflict is comes up anytime your view differs from another’s — and humans are opinionated beings. While most of us have a strong reactions to conflict, including (but not limited to) fear; avoidance; and/or dread, conflict can also have positive impacts. It can allow for exploration of new and different ways of doing things resulting in better outcomes. When we think of the negatives of conflict it’s because of the emotions that conflict evokes — often making situations feel explosive. By learning how to step up to conflict and confronting it head on by using the right approach, you can turn conflict into a positive for both you and your team.

The good news is that even if you are not naturally a ‘stress resilient’ person you can learn how to be.

This session will help you:

  • Define the five modes of handling conflict; competing, collaborating, avoiding, accommodating
  • Help you understand how to identify the best mode for various situations to produce a positive experience
  • Identify where you may or may not be flexing your approach to conflict in a current team situation to determine what approach would be best to get you a positive outcome

When we step up to conflict, instead of away from it, and take the right approach we can change our perception and, ultimately, end in a better place than we are today.

Join us for the conversation! 


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