Pierluigi Mancini, Ph.D., NCAC II
CEO of CETPAFollow this author
The primary barrier for Latinos in accessing current available services for substance use disorders is language. The lack of Spanish-speaking mental health treatment providers is a major problem since close to 40% of Latinos living in this country have limited English proficiency.
Second language conversational skills are acquired in one or two years and academic language proficiency is acquired over a longer period of time of five to seven years (Ortiz, 1997). Diagnosis and treatment of mental disorders depends greatly on the ability of the patient to explain the symptoms to a clinician and understand steps for treatment. The triangulation of this critical phase through a chance interpreter, a family member and an unqualified or untrained interpreter can be devastating. However, studies reveal that there are few Spanish-speaking and Latino providers. One survey found that there were 29 Latino mental health professionals for every 100,000 Latinos in the U.S. population. For non-Latino Caucasians, the rate was 173 providers per 100,000 (Center for Mental Health Service [CMHS], 1999).
Additional organizational, systemic, and clinical barriers must also be addressed in order to provide culturally appropriate services.
Organizational barriers address the current systems of care, which include the health policies, and the people entrusted to carry them out. It is imperative that the people charged with the delivery of services include the members of this community within the ranks of its leadership, boards, staff and providers.
Systemic barriers in the structures of the health care system create major challenges for Latinos seeking addictive disease and mental health services. The operating circumstances include location, transportation, long wait times, bureaucratic intake procedures and the lack of qualified interpreters (or any interpreter services) and bilingual services.
Clinical barriers include the chronic shortage of qualified Spanish-speaking support personnel and staff. The number of bilingual/bi-cultural psychiatrists, psychologists and licensed counselors in many states is totally disproportionate to the fast growth of the Latino community including Georgia.
The absence of qualified personnel give way to ineffective and inappropriate therapies including offering services to clients who may only speak functional or conversational English. In some levels of care, it has become common practice to ask a client to bring an interpreter to the evaluation or the actual therapy session.
Even clinicians who identify themselves as Latino, speak Spanish or originate from Latin America are not necessarily culturally competent to serve this community. Socio-cultural barriers include the need for language appropriate services, acknowledges underutilization rates for addictive disease and mental health services, takes into account the patient’s level of acculturation, addresses the stigma associated with these illnesses in the Latino culture, has intimate knowledge of available resources, understands the client’s uncertainty about established educational, social, financial and medical system and respects Latino beliefs in spirits or sins as reason for illness or hardship.
Limited English Proficiency
The issue of providing services to persons with limited English proficiency (LEP) is actually addressed by the federal government under Title IV of the Civil Rights Act of 1964 which states “No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance”. [JG1] The courts have interpreted national origin to include individuals with limited English proficiency. In August 2000, President Clinton, reiterated this policy by issuing Executive Order (EO) 13166, Improving Access to Services for Persons with Limited English Proficiency, which applied to all federal agencies.
The system of care may address this issue in several different ways. It may choose to provide the very minimum level of service in order to meet the aforementioned requirements or it may choose to truly apply the research-based data and provide the highest level of service, linguistic and culturally appropriate direct services, to serve the Latino community. Not addressing this issue is unacceptable.
The ramifications of poor linguistic access include decreased access to health services, poor patient comprehension, low patient satisfaction, reduced quality of care and an increase in health care costs.
Many Latinos today are suffering in silence from addictive diseases and mental illness in part because of these barriers.
Many Latinos who receive services for these illnesses are living healthy and productive lives today thanks, in part, to the advances achieved in pharmacology and psychotherapy. Still, many who have received successful treatment choose not to share the fact that they were helped for fear of being judged or labeled negatively. Continued efforts from advocates, providers and community members is needed to deliver to the Latino community the very important message that mental illness and addiction are treatable and that there is no shame in acknowledging the fact that we have been helped.
In order to meet the addictive disease and mental health services of the growing number of Latinos, regardless of their socio-economic, educational, linguistic and acculturation levels, major changes need to take place at all service levels.
Policy recommendations include setting as a priority the establishment of a specific programmatic focus and supporting policy framework including access and workforce development. This will reduce systemic barriers and increase the number of substance use disorders and mental health professionals who are linguistically and culturally skilled. CETPA begins recruiting at the high schools during career days. We motivate young minds to think about the counseling field. We identify those who are bilingual and sometimes are able to offer them non-clinical recovery support jobs while they attend college. Training recommendations include developing and expanding the knowledge base for educating and training current and future mental health and addiction professionals.
The most critical and enduring service delivery issue is accessibility. Efforts should be focused on creating financial and other incentives for developing systems of services/care and utilizing innovative services alternatives that meet the identified needs of the Latino community. CETPA’s hours of operation are from 9 am until 9 pm and some of our services operate on Saturday. We learned that those are the times our community can access our services. We sometimes help with bus tokens and child care. And lately we have been providing tele-counseling through a SAMHSA Health IT grant where consumers can access their counselor through a secure server for an internet based, face-to-face session from the comfort of their own home at the most appropriate time in the language they best communicate in.
Research typically drives policy, funding and system development decisions. Little information exists, and so much is needed to better understand the mental health, and addictive disease service needs of all Latinos and especially those who live in rural communities. Research must be supported and funded to make this happen.
Affordability of services is key. CETPA serves a community who is highly uninsured, underinsured and due to different types of visas or lack of legal status, are unable to be insured. CETPA has a sliding scale fee and we provide free services to those that do not have the ability to pay. We rely on foundations and donations to cover these costs. And we receive state and federal grants, and accept Medicaid and third party payers. Lately we have also begun to see adults formerly uninsured showing up with policies purchased through the Marketplace from the Affordable Care Act.
Leadership must be developed and committed to at individual and institutional levels – cultural competence must be part of the agenda and a priority for Latino leaders. CETPA would not have been able to accomplish all of this without the support of the Georgia Department of Behavioral Health and Developmental Disabilities, SAMHSA’s Center for Substance Abuse Treatment and all of the supporters we have in Georgia and throughout the nation.
The message is clear, affordable, cultural and linguistically appropriate substance use disorder and mental health counseling is achievable.
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