header image

What I do

As a client service coordinator for Banfield Pet Hospital, I’m often the first and last person clients see at the hospital. Soon I’ll be a licensed veterinary technician. I’m excited to partner with doctors to help people care for their pets.

section image

Why I do it

In high school, I volunteered at an animal shelter with animals that were often struggling. After seeing the impact compassionate care can have on a pet’s life and wellbeing, I decided to pursue a career in pet healthcare.

section image

My Big Career Moment

I speak English, Spanish and American Sign Language, and I love the increased ability this gives me to make connections with clients.

section image

Two Interests Converge to Create a Unique Specialty

20/09/2019 06:00am | 1305 views

By Kim Perez

In high school, Joana Casillas Lopez followed her instincts to pursue two different interests that today converge to give her a unique combination of skills – a soon-to-be veterinary technician who also knows American Sign Language.

read more

About the mentor

profile logo image

Joana Casillas Lopez

Client Services Coordinator
Banfield Pet Hospital

Joana Casillas Lopez joined Banfield Pet Hospital in 2015 and currently serves as a client service coordinator for the nationwide practice’s Chula Vista, California hospital. She is studying at Pima Medical Institute to become a registered veterinary technician, and she also is trained as a veterinary assistant.  

She is fluent in Spanish, English and American Sign Language (ASL), and is committed to working to provide people of all cultures and languages a way to connect with veterinary professionals, so they can better learn how to care for their pets.