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What I do

I serve as a liaison between patients, families and Administration. I provide analytical review and resolution of complex complaints and grievances related to patient care. I help foster a safe and respectful environment for our patients and staff.

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Why I do it

I strive to make a positive impact in everything I do and lead a life my children can be inspired by. I spent years trying to fit others’ expectations, but have learned some of us must create our own mold!

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My Big Career Moment

When I saw how the work I do at COH positively impacts the lives of patients, colleagues and my family members.

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Travelling an unexpected path to success

03/02/2017 06:00am | 6129 views

Born Leaders

Hispanics and Latinos who mindfully tap one or more of the six elements of an “immigrant mindset” can attract greater opportunities for success. By nature, immigrants see opportunity everywhere; more easily adapt to changing conditions; pursue their passions to uncover endless possibilities; do their jobs as if they owned the business; form strong bonds to treat colleagues and friends as family; and willingly share that success with others to keep the prosperity cycle going. Born Leaders tells their stories.

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About the mentor

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Yuddy Jesus

Patient Advocate II, CIP, MHA, BPA
City of Hope National Medical Center

Yuddy was born in Merida, Yucatan, Mexico and raised in Pasadena, CA. Yuddy’s career path has been paved by her experiences as an immigrant, single mother and first generation in her family to attend college and earn a Master of Science degree.

Prior to joining City of Hope (COH), she spent 7 years working for private medical practices and performed a series of front office and back-office duties, including insurance verification, billing, training and overseeing day-to-day operations as lead receptionist. In 2007, Yuddy joined COH as a temporary employee in the Anatomic Pathology department and transferred to the Office of Human Research Subjects Protection, where she became a permanent employee in 2008. In 2021, Yuddy transferred into a new position as a Patient Advocate II, in the Patient Advocacy office, under Quality, Risk and Regulatory Management.

Yuddy is passionate about advocating for underprivileged / vulnerable populations, education and professional development. She is an Advisor / Co-Chair for the Young Professionals Network (YPN) at COH. YPN is Employee Resource Group committed to supporting and creating opportunities for professional and personal development. During her tenure as YPN chair, Yuddy led several key outreach efforts, including a mentoring program for existing employees; a peer-to-peer buddy program for new employees; and the Diversity + Inclusion Walk for Hope team. 

As an AIDS Walk Team Co-Captain since 2003, Yuddy and Team Bibi Juice have raised awareness and financial support for prevention and treatment programs to fight HIV and AIDS in Los Angeles, San Francisco and New York.   

Yuddy is a Certified IRB Professional, holds a Master of Science in Healthcare Administration with a Public Health concentration, Bachelor of Science in Public Administration and Associates in Psychology, Social and Behavioral Science, and Humanities. Her ultimate goal is to provide a better quality of life for her children, while making a positive impact in the lives of others.