Laura Gonzalez is currently a Solutions Manager at Verizon Wireless’s Destination store in Houston, Texas. The Verizon Houston Destination Store, one of only  six in the country, is a 12,000 Sq. Ft. location with  two Floors and  six Lifestyle Zones specifically designed to cater to the lifestyle of all customers. It is truly a destination for Verizon’s innovative technology. There, Laura is responsible for leading a team of 10 specialists to excel in guest satisfaction while exceeding business metrics and key performance indicators. During its launch in November 2014, Laura was chosen to represent Houston Destination in the media at local morning show Great Day Houston and at a series of technology segments for the Spanish media. Laura also remains active in the community by attending events, such as Hispanic Chamber events. She leads an initiative to create and award a technology badge for the local girl scouts troops based on their completion of a technology workshop facilitated by her team at the Destination store.

Laura is a creative and self-motivated leader with over 13 years of experience in the wireless industry. She has led her own results in sales operations, business-to-business and indirect sales. She has led teams in retail and indirect agents channel. She has a proven track record of exceeding results while creating a team culture that focuses on internal job satisfaction through employee development with an outward focus on a customers-first mentality. This model has led to high performing teams within her organization and to her increased personal growth as a leader. Laura is known for her integrity and reputation and believes that if you do the right thing for your customers, your team and yourself, results and success will follow. She has built trust in her leadership and through CHL Academy has learned to  embrace further her Hispanic culture to better connect with the Latin community.